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Terms and Conditions of Sale

Article 1 (Term of Service for Mail Order)

This Mail Order Agreement (the “Terms of Service”) shall apply to any use by Users of PikaPikards Mail Order (hereinafter “this Site”) operated by ITSUMO GK (hereinafter, “our company”). Those who use this site have acknowledged the Mail Order terms and precautions advised on this site.

Article 2 (Handling of personal information of the user)

Personal information of the user shall be specified below. This is subject to the “Privacy Policy” which shall be separately specified.

  1. Supervision of personal information The Company shall ensure appropriate measures are in place to secure personal information of users who use the Website. We will strive to protect personal information which the Company stores. In addition, the Company shall offer training to its employees so that personal information shall be handled and protected appropriately.
  2. Purpose of acquisition and use of personal information When the Company obtains personal information, it shall do so in a reasonable manner. The purpose of using personal information of users shall be specified below.(1) To provide services such as sale, return, exchange, reserve, payment process for a product. (Including records such as sales and correspondence history).(2) To respond to an inquiry or deal with a request by the Customer. (Including records such as inquiry history).(3) To sell, arrange, advertise, conduct services of the Company. (Sending direct mail, mail magazine, inquiries).(4) To contact the winner or send any gift for the present campaign.(5) To notify change in purpose for using personal information.*Note that the Company may process personal information so as to not be identified and use such data. (Example: geographical statistics for sales result).
  3. Providing personal information to third parties The Company shall take appropriate measures for protecting your personal information and shall not disclose it to any third parties, unless it falls within the following categories.(1) When the Company receives acceptance to provide information to third parties.(2) When it is permitted by an Act on the Protection of Personal Information or any other laws.(3) When the Company is asked to cooperate with an investigating authority due to potential crime occurring.(4) When it is necessary to ask the services of third parties to meet the purpose of using personal information or when it is necessary to provide personal information.*The specific cases are as follows:
    1. To provide for delivery service or vendors who ship products on behalf of the Company to deliver products.
    Our company uses EMS or SAL (with registered mail) provided by Japan Post Co., Ltd. for shipping. Cargo information (sender, recipient, and package information, among other things) may be sent electronically to designated entities (customs, delivery companies, and so on) in the destination country or transit country through Japan Post Co., Ltd.
    1. To provide to vendors (who conduct payment on receipt services, credit card payment services) for the purpose of payment processes.
    2. Business tie-up and mergers, office splits, change of company name, business divestiture, acquisitions, business inheritance etc.
    (5) When the Company deems that it is appropriate to disclose personal information for complying with laws, terms of service, or any other terms, or if it is to protect the rights, assets, and safety of customers and the Company. This incorporates exchanging information with other companies or organizations for the purpose of preventing fraud or credit exposure.
  4. Providing personal information of users to the Company Providing personal information to the Company by users shall be made on a voluntarily basis. When using the Service of the Website, users may not use a part of the Company’s service if users have not provided their personal information.
  5. Destroying of personal information (1) When disposing of users’ personal information at our company, we take measures such as crushing, complete cancellation etc. that can not be reused.(2) When the Company requests external vendors to destroy personal information, the Company shall confirm, in advance, that such vendors meet sufficient security criteria for personal information storage and take necessary and appropriate steps through contracts etc.
  6. Disclosure of personal information, correction of its content and request for deletion (1) Users may request, within a reasonable range, to disclose, correct their information and delete any of their personal information which the Company stores. Any request shall be accepted by writing unless the circumstances are exceptional. Once the Company receives a request, the Company shall communicate and address the request, subject to identification and document verification.(2) When users make a request for the purpose of processing, please provide the following information:
    1. Name
    2. Address
    3. Phone number
    (3) Regarding these matters, the personal information protection center will be our reception desk:114-0024 Kita-Ku Nishigahara, Tokyo 1-53-15, JAPAN ITSUMO GK Attention: Personal Information Contact TEL: +81 70 9030 5953 Email for inquiries in relation to personal information: [email protected]

Article 3 (Specified Commercial Transactions Law)

Unless specified in this Article regarding items specified in the law, it shall be separately explained by the article below.

Address 東京都中央区日本橋本町１丁目６番３号日本橋ダイヤモンドマンション３０２号
Tokyo-To Chuo-Ku Nihonbashi Honcho 6-3 Nihonbashi Diamond Mansion 302
Phone Number TEL: +81 70 9030 5953 10 a.m. to 6 p.m. (except weekends and public holidays)
Name of person responsible for sale or person responsible Mr. SEBHI

Contact details / Company inquiries: 東京都中央区日本橋本町１丁目６番３号日本橋ダイヤモンドマンション３０２号
Tokyo-To Chuo-Ku Nihonbashi Honcho 6-3 Nihonbashi Diamond Mansion 302 ITSUMO GK To CS PikaPikards representative in charge of request Email: [email protected]

Article 4 (Payment for goods and any other payment)

  1. The payment of goods is also shown as the retail price for applicable products on the product selling page.
  2. Users shall bear shipment fees of products and selling charges.
  3. Procedure for customs clearance, customs, import tax In some cases for purchased goods, users will need to bear customs clearance, import tax and customs charges in the receiving country. In such situations, please make payment following the local country customs rules where the user resides.

Article 5 (Purchasing of Products)

  1. User shall check the laws, rules, and import regulations of their own country, and shall purchase the products at their own risks. The Company shall not indemnify User for the refund of payment or the resending of products following the forfeiture or return of products due to the import regulations of each country.
  2. Users shall comply with the Terms and procedures/conditions indicated on the service information page and any other pages when users purchase a product from the Site. Users shall follow necessary procedures for items for the delivery of products, payment of products and offer to purchase any other products indicated on each page.
  3. Users shall make payment of products etc. in accordance with articles specified in Article 7.
  4. Users shall not object to the limitation that they may not purchase particular products due to their location or age etc. to comply with law, any regulations, and judgments of the Company.

Article 6 (Acceptance of Order)

  1. For any order from the shopping cart, each transactional number shall be set for respective transactions. Any order with a different transaction number shall be regarded as a different transaction. The Company may ship and invoice each transaction separately. When users seek simultaneous shipment of the package, users shall place an order in the same shopping cart.
  2. The Company shall receive order e-mails at 08:00 (JST) and begin the shipment procedure. Any order or inquiry after 08:00 (JST) shall be handled on the following day.

Article 7 (Timing and method of product payment)

  1. Payment by credit card When payment has been made by credit card, the credit company shall conduct credit examination and the Company will ship after such an examination has been completed. Payment by credit card shall follow conditions separately which have been contracted between the user and the credit card company. Users and the credit card company shall resolve any disputes between themselves when any disputes arise. The Company shall not be responsible for any disputes.
  2. PayPal After receiving permission for settlement from your PayPal account, we ship the goods once the order procedures are finalized and checked.
  3. Alipay After receiving permission for settlement from your Alipay account, we ship the goods once the order procedures are finalized and checked.

Article 8 (Delivery timing of products)

  1. The delivery timing of the products shall be at the arrival of such products.
  2. Any product returned to the Company by the user due to reasons such as a new address is not valid. The Company shall keep the product for three months and the product will be regarded as abandoned. No refunds will be issued.

Article 9 (Packing and Delivery of Products)

  1. Products shall be shipped with packaging in a paper box or with cardboard, in an appropriate size. Packaging is not transparent.
  2. The shipment of products will be undertaken by DHL, EMS, or SAL (registered mail).

Article 10 (Shipment)

  1. The Company will ship after one-three days following order confirmation. In some cases, products may be out of stock. In such cases, the Company shall ship only products in stock. The Company may cancel orders when products are out of stock.

Article 11 (Returns)

  1. As a general rule, we do not accept returns of products that are due to the user’s circumstances. Returns are accepted for non-defective items if they are unopened and returned within 7 days of receipt. Return shipping fees will be paid by the customer.
  2. The Company will accept returns when products are returned unopened and only when the Company deems such products are acceptable.

Article 12 (Request for order cancellation)

  1. Please note that order cancellation is not acceptable as a general rule.
  2. The Company accepts the order cancellation of products when the Company deems the cancellation of orders is acceptable.

Article 13 (Exemption from responsibility)

  1. The Company will not be responsible for a delay in delivery or failure of delivery due to a disaster, emergency, force majeure, or any other reasons not attributable to the Company.
  2. The Company will not be responsible for any losses or damages incurred due to the use of the Site.

Article 14 (Amendment of the Terms)

The Company reserves the right to change these terms from time to time in its sole discretion without notice to users. Users are responsible for regularly reviewing these terms to be apprised of any changes. Continued use of the Site shall constitute consent to such changes.

Article 15 (Cancellation of Order)

  1. As a general rule, the Company does not accept cancellations.
  2. The Company takes great care in pricing posted products. However, due to human error, there may be instances where the listed price is incorrect. In such cases, the Company reserves the right to cancel an order in accordance with Civil Code Article 95 (Cancellation of Contract Due to a Mistake).

Article 16 (Refusal to Accept a Product)

Please avoid refusing to accept products once they have been shipped. In such cases, the user will be responsible for all related shipping fees. If a user declines to accept a product, the Company may refuse to accept future orders from that user.

Article 17 (Prohibited Actions)

Users are prohibited from engaging in the following actions. Users will be liable for any damages caused to the Company as a result of violating this article.

  1. Acts that violate or have the potential to violate the law, these Terms, or the Mail Order Terms of the Site.
  2. Acts that cause or may cause nuisance, harm, or damage to third parties or the Company.
  3. Acts that infringe on any rights, benefits, or reputations of the Company or any third parties.
  4. Acts that disrupt the Service.
  5. Acts of inputting false information.
  6. Acts of sending or writing harmful computer programs or emails.
  7. Acts of unauthorized access or any related potential actions.
  8. Any other acts deemed inappropriate by the Company.

Article 18 (Limitation of Use)

The Company may suspend or limit the use of the Service at its discretion, without prior notice, if a user falls into any of the following categories:

  1. Violation of Article 17 (Prohibited Actions).
  2. Failure to pay fees for the Service or delayed payment.

Article 19 (Disclaimer)

  1. Users bear any risks associated with the costs necessary to use the Site’s Services.
  2. The Company is not responsible for the safety, completeness, accuracy, applicability, or usability of the Service. This includes:
    1. Discontinuation, delay, interruption, loss of data due to system failures, communication line failures, computer issues, unauthorized data access, or any other damage caused by the Company’s Service.
    2. Damage caused by emails or content that includes harmful elements such as computer viruses from the Company’s webpage, server, or domain.
    3. Damage resulting from violations of the law, these Terms, or the Mail Order Terms of the Site.
    4. Damage caused to the user by third parties through the Service.
    5. Damages arising from lost profits or special circumstances related to the use or inability to use the Site.

Article 20 (Amendment or Discontinuation of Service)

The Company reserves the right to amend or discontinue, in whole or in part, the Service at its discretion.

Article 21 (Amendment of Terms)

  1. The Company may amend or revise these Terms at its discretion without the approval of each user. Users must comply with the new terms once they are posted on the Website.
  2. The new Terms will take effect when they are listed on the Website unless specified otherwise by the Company.

Article 22 (Governing Law)

These Terms shall be governed by and construed in accordance with the laws of Japan.

Article 23 (Dispute Resolution and Jurisdiction)

  1. In the event of any disputes or issues that these Terms cannot resolve, the user and the Company will negotiate in good faith to resolve the matter.
  2. These Terms of Use and the Company’s services will be governed by and construed in accordance with Japanese law.
  3. The Tokyo District Court of Japan will have exclusive jurisdiction as the court of first instance for any dispute related to these Terms of Use and the Company’s services.